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When a necklace carries a name, the details make all the difference. At NameChain Necklace, we want you to know what happens behind the scenes and what support is available after delivery. The questions below form our Terms & Conditions and apply to shopping with us.
We work to represent our designs accurately on the website. Because most of our jewellery is handmade, slight variations between product images and the finished item may occur. This is part of the nature of an individually worked piece.
If the item you select is unavailable, we will notify you in advance and aim to suggest an alternative. You do not have to accept the alternative. For some high-value pieces or items we do not generally stock, we may also ask you to confirm specifications before the work is commissioned.
All listed prices are intended to be accurate, without hidden extras. Charges for engraving and postage, where applicable, will appear clearly at checkout. We accept major credit and debit cards through our secure online payment gateway.
If an incorrect price is displayed because of a technical or human error, we reserve the right to cancel an item ordered at that price. Any money already paid for it will be returned through the original method of payment.
We offer a 14-day exchange policy for eligible products. If you decide within 14 days that an item is not for you, please contact us by email to arrange the exchange. The jewellery must be unused and returned in its original condition and packaging.
There are limits where a piece has been made expressly for someone. We cannot exchange unwanted bespoke items created to customer specifications, engraved items or goods returned after the 14-day period. These restrictions do not apply where a bespoke or engraved item has a manufacturing fault.
We take the quality of our jewellery seriously. A faulty item may be returned within 14 days for a refund or exchange. If a fault develops within the first 30 days after purchase, please email us to arrange a refund or replacement.
Allow up to 30 days to receive a refund for a faulty item. If we exchange it, allow up to 28 days for the replacement to arrive. We recommend Special Delivery for returns, to protect the piece while it is in transit.
Return shipping costs are normally the customer's responsibility. If an item is faulty or we delivered it in error, that return-cost rule does not apply.
Please consult our separate Returns Policy for further information. Our guarantee and returns policy do not affect your statutory consumer rights.
Most jewellery on our site is made to order. Please allow up to 20 days from ordering for delivery. We aim for 90% of our orders to be delivered door to door within one to two weeks after payment.
The time includes the steps of handmaking and shipping, which may involve modelling, cutting, engraving and plating. Diamond-set and bespoke pieces take longer; please allow four to six weeks for delivery.
If you have a time-sensitive request, email us to explain what you need. We may be able to help with an urgent order. An email notification will be sent when your item is received with us. Contact us if you have shipping questions.
We collect information to process your order and provide the best possible service. We are committed to using it lawfully, in accordance with the Data Protection Act 1998 and the Web Trader Code of Practice.
Personal details are held securely on our dedicated server with restricted access, under our internal security policy and the law. We do not make our databases available to other organisations, and we do not provide contact details to third parties for marketing.
We will not email you in the future without your consent. You can refuse marketing communications or remove yourself from them at any time. Sensitive information will not be collected without your explicit consent.
We aim to keep our records accurate and up to date. You may ask by email what information we hold about you, and inaccurate details will be promptly corrected or deleted.
We may use cookies or similar technology to observe patterns of visitor behaviour. Cookies can be stored in your browser, and your browser settings usually allow you to prevent this. Depending on your settings, the information collected may be capable of identifying you. Contact us with questions about privacy.
Our online shop operates on our own secure dedicated web server with restricted access, rather than sharing server space with many other online sites. Once you finish ordering, we will send an immediate email confirmation that includes a full copy of our returns policy and guarantee.
Please get in touch with us about an order, the wording of a name, delivery timing or an issue with your jewellery. We can discuss the relevant options before a piece is commissioned or after it arrives.
